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FAQs
General
How do you source your coffee?
How can I tell which coffees are light, medium and dark roast?
I’m not sure where to start and would like a recommendation.
Is your coffee Fair Trade or Organic Certified?
Which of your coffees pair best with cream or sugar?
How long should I rest coffee for home brewing?
What is your preferred water recipe?
What's the difference between Passenger and Necessary Coffee Roasting?
What do your coffee label colors and symbols indicate?
Subscriptions
Will I receive the same items in each order?
How can I get free shipping?
Am I able to change which products are included in my dynamic subscription?
When is the coffee in my Coffee Subscription roasted?
Can I use a discount code or a gift card for a subscription?
Orders & Shipping
What do I do if my package arrived damaged or defective?
What do I do if tracking says my package was delivered but I did not receive it?
How do I change my shipping address?
Do you accept returns?
I just ordered, when can I expect to receive my coffee?
Do you ship Internationally?
Do you offer expedited production or shipping?
Our Cafes
What hours are your cafes open?
Are the menus the same at both locations?
Can I purchase retail bags of any coffee in your cafe?
What do I do if i left something behind in one of your cafes?
